Refund policy

Shipping

We ship worldwide by offering different methods of shipping and rates.

The shipment fees depends on the carrier that the client selects when checking out. This amount is always indicated before confirming your order for check out.

Shipment delays depends on the carrier and on the destination selected by customer.

All items are shipped from France.

You can refer to the below listing to check estimated rates and estimated delivery times :

*Due to the situation caused by Covid19, delivery times may be a little longer.

AREAS	SHIPPING FEES			Estimated Delays
	Colissimo [0kg – 0,5 kg]	Colissimo [0,5kg – 0,1 kg]	DHL Express
France metropolitan	7€	8€	-	4 - 7 working days
France Overseas	14€	17€	27€	6 - 15 working days
EU	10€ - 15€	15€ - 20€	16€-18€	6 - 15 working days
UK & extra UE	15€	18€	25€	6 - 15 working days
USA	35€	35€	27€	6 - 15 working days
Africa – Oceania - Asia	Upon request

 

Shipping fees do not include duty or custom charges that may be incurred on shipment to countries outside the European Union. Toasties will not be responsible for these expenses.

 

If the country of destination cannot be found in the above table, please contact our Customer Service at toasties.shop@gmail.com  to check the fee.

 

Return and exchange policy

Once you have received your order, you have 15 days to make a return.

We only accept returns from within the European Union. 

For any exchange or return request, please send your request via email to toasties.shop@gmail.com 

Return shipping costs are your responsibility.

The articles must be returned in their original packaging, with their label, in a perfect state of sale. Every return items will be checked and validated by our quality control.

The refund will be made on the card used for the payment by crediting it again under the name : “Toasties-paris.com” and within 30 days from the date of return. In general, the refund takes place 3-5 days after receiving the package.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.